Exciting changes and improvements are coming to Cuyahoga Job and Family Services
in order to better assist residents, CJFS is streamlining the application of public benefits
and retention of benefits via contact center operations. Over the next few months,
residents will start to notice the following changes:
1) Citizen Integrated Voice Response – Reach an automated response system and
Contact Center by calling 1- 844-640-OHIO (6446). The “Contact Center” eligibility
specialists will process applications, redeterminations, and act on reported
changes in real-time. One call resolution to your inquiry! The automated response
system will provide benefit status for Medicaid, SNAP and Cash Assistance.
2) Text Messaging – You can now sign-up and receive text message updates, and
reminders on your benefit case.
3) SNAP/TANF interview call-in model – instead of the eligibility specialists calling
clients, clients can now call in to their workers at predetermined times via the
Contact Center.
4) Electronic Document Management System – The EDMS provides statewide
access to all resident information. Eligibility specialists in all counties can view your
case information leading to faster service on the contact center and easier intercounty
transfers.
5) Ohio Benefits Self-Service Portal – due to the improvements, the online portal
will have changes made to reflect the new processes for SNAP and TANF.